Your Support Team are Phone 0800 571 004
TERMS & CONDITIONS

General

1. All aspects of the Passport to Rewards Program form part of the terms and conditions of the Program. In the event of any discrepancy between Program information material, and the following terms and conditions, the terms and conditions in this document will apply.
2. The Program Administrator in Australia is Synchro Marketing Pty Ltd ACN 064 655 750. The Australian Program Partners and their official ‘Commencement Date’ in Passport to Rewards is as follows:
Program Partner Commencement Date
Circuit Travel Pty Ltd (Globus, Cosmos, Monograms, Avalon Waterways) ABN 12 001 268 257 20 April, 2015
3. The Program Administrator and Program Partners present this Program in good faith and shall in no way be liable for any failure on their part to complete the Program, which may result from any cause whatsoever.
4. The Program Administrator and Program Partners assume no responsibility for any loss of whatever nature resulting from participation within the Passport to Rewards Program.
5. The Program Administrator and Program Partners reserve the right to suspend or terminate the Passport to Rewards Program at any time they deem appropriate. In such a case, reasonable steps will be taken to provide advanced written notice (via electronic correspondence) with all existing Passport to Rewards Members.
6. ‘Members’ are defined as holding a consultancy position or higher in a Travel Company. Passport to Rewards Members must be Australian Residents.
7. The Passport to Rewards Program is subject to the stated terms and conditions and failure to comply with these terms, including any abuse of the Reward earning criteria or any misrepresentation of information to the Program Administrator or the Program Partners, will, without limiting the Program Administrators or Program Partners rights, result in termination of participation in this Program.
8. The Passport to Rewards Program commenced on 20 April, 2015 and will operate in its current form until 31 December, 2018.
9. All Applicants in the Passport to Rewards Program must complete the official registration form available on the Program website. For a Travel Consultant’s Membership to be activated, they must read, understand and accept the complete Programs Terms & Conditions.
10. Upon successful completion of registration, New Passport to Rewards Members will be provided a unique Member ID.
11. ‘Returning’ Passport to Rewards Members (i.e. those who were previously Members of Passport to Rewards prior to its re-launch on 20 April, 2015) can ‘renew’ their previous Passport to Rewards Membership by logging in to the Passport to Rewards website using their previous Member ID and password.
12. The allocated Member ID (starting with PR) is unique and exclusive to the participating Travel Consultant and cannot be transferred to or consolidated with another Travel Consultant.
13. All Travel Consultants must disclose to their employers that they are applying for Membership into Passport To Rewards.
14. All Travel Consultants enrolled in the Passport to Rewards Program must disclose their Membership to their current employer (and any future employers). The Program Administrator and Partners accept no responsibility for any participation, which leads to a breach in a Member’s employment agreement.
15. Direct employees of the Program Partners are not eligible to join the Passport to Rewards Program and are ineligible to earn Reward Points from their employer.
16. All Passport to Rewards Members consent to Passport to Rewards notifying their Member’s current employer of their participation in the Program.
17. All Passport to Rewards Members must disclose their Membership to every client who books travel with one of the participating Partners. It is the responsibility of the Passport To Rewards Member that the client understands and accepts the benefit that will be provided to the Member as a result of the Booking.
18. All Members must ensure that the personal and agency details provided to Passport to Rewards are correct, complete and not misleading. It is the responsibility of the Member to advise Passport to Rewards HQ of any change to personal and agency details by emailing info@PassporttoRewards.com.au with the relevant information.
19. Any Passport to Rewards Member who does not make a Booking with a participating Partner within any 24 Month period will be considered ‘inactive’ and automatically forfeit any ‘unspent’ Reward Points.
20. By enrolling in Passport to Rewards, unless otherwise advised by the entrant, each Member consents to the information they submit on their enrolment form being entered into a database. The Program Administrator and Program Partners may use this information to communicate future promotional and marketing activities without any further reference or payment or other compensation to the entrant. All personal details of the entrants will be received and stored at the office of the Program Administrator. Please refer to the PtoR Campaign Data Security and Privacy Statement.
21. Members have the right to access, update or correct any of their information. These requests should be directed to Program Administrator by emailing info@PassporttoRewards.com.au with the relevant information.
22. If a Member refuses to provide all necessary information outlined in the enrolment form, the Program Administrator and Program Partners reserve the right to refuse Membership.
23. The Program Administrator and the Program Partners reserve the right to amend any part of the Program, including adding or withdrawing Partners, at any time and to extend or terminate the Passport to Rewards Program without prior notification. In this event, the Program Administrator and the Program Partners shall not be held liable for any loss or damage suffered by Participants resulting from such withdrawal, cancellation, variation or change.
24. The Program Partners, the Program Administrator and all agencies associated with the Program abide by all federal and state privacy and data protection legislation. Data collected can only be used for the purpose it was intended and cannot be passed on to third parties. Click Here for more information regarding your security and privacy when using this site.
25. The name and address of all organisations collecting and obtaining Member information is outlined below:

Synchro Marketing Pty Ltd – Level 7, 8 West St, North Sydney NSW, 2060 Australia.
Circuit Travel Pty Ltd (Globus, Cosmos, Monograms, Avalon Waterways) – Level 5, 309 Kent Street, Sydney NSW, 2000 Australia.

Reward Points

26. All New Passport to Rewards Members will receive 500 Reward Points upon successful completion of registration.
27. All ‘returning’ Passport to Rewards Members (i.e. who were previously Members of Passport to Rewards prior to its re-launch on 20 April, 2015) who ‘renew’ their Membership (as outlined under Clause 11) will also receive 500 Reward Points.
28. Each Passport to Rewards Member is eligible to earn one base Reward Point for every one nett dollar booked with one of the Program Partners, subject to the following:

a) ‘Nett dollar booked’ excludes air, taxes, cancellation fees and non-commissionable product.

b) ‘Taxes’ refers to Port and Handling Charges, Departure Tax, Goods and Services tax (GST), Noise Tax, Landing Tax, Security Tax or any other charge imposed by a government or authority in addition to the cost of the tour component.

c) Bookings with Partners must be made on, or after, the Commencement Date of that Partner’s involvement in Passport to Rewards (refer to Clause 2).

d) The full value of each Booking will be converted into earned Reward Points when the Booking is deposited.

e) Once a Member’s clients have paid the balance and commenced travel, and the Program Administrator has received payment from the relevant Program Partners for the corresponding Reward Points, their earned Reward Points for that Booking will be converted into ‘Redeemable’ Reward Points.

f) In the event of a Program Partner being wound up, no Reward Points will be earned.
29. Every month, the participating Partners will notify Passport to Rewards Headquarters of any changes to Members’ files including cancellations, upgrades, add-ons or any other amendments. Members earned Reward Points balance will be adjusted accordingly. Those Reward Points will be converted to ‘Redeemable’ Reward Points within 35 days of travel date – see Clause 28(e).
30. Each month, when Reward Point values have been calculated, an individual Activity Statement will be emailed to each Program Member. Activity Statements can also be viewed on the Passport to Rewards website.
31. The Passport to Rewards Program Administrator’s decision on Reward allocation is final and no correspondence will be entered into. In relation to the interpretation of the Terms and Conditions and any phrases in this Program, the decision of Program Administrator is final.
32. The employers of Members do not request, instruct, or direct, the Partners to provide Reward Points or Rewards to their employees. Nor are the employers of Members involved in negotiating with the Partners the Reward Points or type of Rewards that may be provided to Members.
33. Any discrepancies relating to Passport to Rewards Account Activity need to be directed to the Passport to Rewards Headquarters with the detail of the discrepancy and Passport to Rewards Member ID. Please allow two working days for Program Headquarters to resolve a query. If a discrepancy relates specifically to a Missing Booking the Member is required to submit an online Booking Enquiry form via the Passport to Rewards Website. To lodge a Booking Enquiry:
  • The ‘Date of Enquiry’ must be a minimum of 35 days, and a maximum of 12 months after, the ‘Booking Date’.
  • Members must have the correct Member ID, Booking Number, Booking Date, Travel Date and Partner with whom they made the Booking.
The participating Program Partners are not responsible for any Passport to Reward Program administration and/or queries.
34. In the event that a Partner dissolves / departs from the Program or the Program concludes, Members will have a minimum of 4 months from the date of notification to redeem any Reward Points earned from that Partner. Any Reward Points not redeemed by the advised date will be forfeited.
35. A Member’s Passport to Rewards Points cannot be transferred to another Member or entity.
36. To earn Passport to Rewards Points from a Booking, the Travel Consultant making the Booking must:

a) Be a Passport to Rewards Member on or before the Date the Booking is made.

b) Provide their Member ID (this must be quoted EVERY time a Booking is made unless arrangements have been made with the respective Partner under Clause 37).
37. Passport to Rewards Members can make special arrangements with certain Program Partners to avoid the need to quote their Member ID every time they book. These are outlined below.
Program Partner Special Arrangements
Globus Get your bookings registered automatically
Provide Globus your PtoR Member ID and they will link it to your Globus consultant pin, which means every time you make a booking from that point forward you will receive your expected points. Simply contact their Reservation Team on 1300 230 234 and have your PtoR Member ID and Partner Consultant PIN handy.

It is the responsibility of each Passport to Rewards Member to make these arrangements directly with each Program Partner.
38. To be eligible for the 500 Reward Point Bonus for referring a Travel Consultant to join the Passport to Rewards Program, the new Member MUST complete the online Enrolment Form, INCLUDING correctly quoting the Member ID of the referring Member in the field provided. Failure to comply with this condition will result in no Reward Points being allocated to the referring Member.
39. Reward Points earned in the Passport to Rewards Program will expire, or be forfeited, under the following conditions:

a) All Reward Points are forfeited if the Member becomes ‘inactive’, as stated under Clause 19,

b) All Reward Points earned through bookings with a departing Partner expire if not claimed within the allocated time period, as stated under Clause 34,

c) The Reward Points that become ‘Redeemable’, under Clause 28(e) within a calendar year have not been claimed by the end of the following calendar year (e.g. Reward Points that become ‘Redeemable’ on 16 November, 2015 will expire on 31 December 2016 unless spent beforehand).
40. Reward Point value of merchandise offered in the Passport to Rewards catalogue is based on current market pricing (please note: pricing is subject to change without notice).
41. Reward Points awarded are subject to an audit at the discretion of the Passport to Rewards Program Administrator during or subsequent to the completion of the Program. If a violation of these terms and conditions is found during an audit, the offending Member will, without limiting the Program Administrators or Program Partners rights, have their Membership terminated.

Rewards

42. All Rewards are subject to availability.
43. How to redeem Reward Points for Rewards using the Passport to Rewards Website

(a) The Passport to Rewards Website will show the Rewards that are available for redemption.

(b) To redeem any Rewards using the Passport to Rewards Website, you must:
  1. Enter a valid Member ID and Password;
  2. Select the Rewards you wish to order;
  3. Have sufficient Reward Points available to redeem those goods;
  4. Confirm your order and delivery address.
(c) You acknowledge and agree that once an order is confirmed by you, Passport to Rewards will reduce the number of Reward Points held by you by the number of Reward Points shown on the Passport to Rewards Website at the time you confirmed your order.

(d) Passport to Rewards will provide confirmation of receipt of your order in the form of a Confirmation Email.

The terms on which you order the Rewards

(a) Rewards offered through the Passport to Rewards Website are manufactured and/or provided by Independent Suppliers of Synchro Marketing Australia Pty Limited. To the extent permitted by law, Passport to Rewards does not make any guarantee, warranties or representations of any kind, expressed or implied, with respect to the products - including warranties of merchantability, fitness for a particular purpose or otherwise.

(b) By ordering Rewards using the Passport to Rewards Website, you accept any conditions generally associated with the goods or which are stated on the Passport to Rewards Website in relation to those goods at the time of ordering.

(c) Gift Cards/Shopping Vouchers:

  1. Please note: Gift Cards/Shopping Vouchers from multiple retailers may be delivered separately. However, if you have not received the correct Gift Card/Shopping Voucher quantity from the brand/supplier ordered, please contact Passport to Rewards within 24 hours of receipt.
  2. Gift Cards/Shopping Vouchers are treated as cash. Defaced, mutilated, altered, lost or stolen Gift Cards/Shopping Vouchers will not be replaced, or refunded.
  3. Gift Cards/Shopping Vouchers are redeemable for Merchandise and/or services at participating Retail Stores only. It is up to you to check where Gift Cards/Shopping Vouchers can be used and the retail items available for purchase.
  4. Gift Cards/Shopping Vouchers are not redeemable for cash and are not a negotiable instrument.
  5. Gift Cards/Shopping Vouchers cannot be reloaded.
  6. Gift Cards/Shopping Vouchers must be redeemed before the expiry date shown on the Gift Card/Shopper Voucher. It is up to you to use the full value of a Gift Card/Shopping Voucher before its expiry date. Any unused balance after the expiry date of a Gift Card/Shopping Voucher will not be refunded or credited.
  7. If a purchase exceeds the available Gift Card/Shopping Voucher balance, you must make up the difference with another payment method e.g. credit card or cash.
  8. Gift Cards/Shopping Vouchers will each have their own Terms & Conditions of use. Please contact the Gift Card/Shopping Voucher Retailer for their full Gift Card/Shopping Voucher Terms & Conditions. Neither Passport to Rewards nor Synchro Marketing Australia Pty Limited are responsible if you cannot redeem a Gift Card/ Shopping Voucher for reasons beyond our control - including industrial disputes, insolvency, flood, war or civil disturbance, acts of terrorism, acts of God, aircraft unserviceability or unavailability or for any other reason.

(d) Merchandise:

  1. The description of Merchandise on the Passport to Rewards Website will be as detailed and accurate as possible as at the date of inclusion on the Website. Where possible, we will include the model number and product image as a visual reference. We encourage you to undertake further investigations to ensure that your Merchandise Reward is as expected prior to making your Reward Claim.
  2. In the event that the description does not match the Merchandise Reward received, you must notify Passport to Rewards within 24 hours of receipt of the goods and we will assess the situation. Please DO NOT open the Merchandise packaging if you suspect it is an incorrect Reward item.
  3. For reasons outside Passport to Rewards control, Merchandise shown as being available for redemption may subsequently become unavailable. If this occurs, Passport to Rewards will either:
    1. Substitute the Reward for a direct replacement, if the replacement item is of the same RRP and has similar features as the ordered item;or
    2. Refund your Reward Points and advise you via a Refund Email.

(e) Alcohol:

  1. By claiming alcohol from the Rewards Catalogue you confirm that you are over the age of 18 and can provide proof of age upon receipt of the alcohol.
  2. Delivery of alcohol will be refused to anyone who fails to provide adequate proof of age upon delivery. This also applies to any contact, other than yourself, who signs for your delivery.

(f) Charity Donations:

  1. If you choose to redeem your Reward Points for a donation to a participating Charity, you should make your own enquiries with your Tax Advisor as to whether this entitles you to a tax deduction.

(g) Rewards will not be exchanged or refunded due to change of mind.

(h) If a Reward Claim has been incorrectly placed, e.g. incorrect Gift Card/Shopping Voucher or Merchandise item selected, please contact Passport to Rewards within 24 hours to cancel the order. After 24 hours, Passport to Rewards is unable to guarantee that the cancellation will be processed – as such, the Reward Claimant is liable for the original Reward Claim.

44. Fulfilment and Delivery of Rewards;

(a) Rewards will be delivered within 20 business days of the order being acknowledged by email to you. If you have not received your Rewards within 20 business days of the order being acknowledged, please contact us immediately on info@passporttorewards.com.au.

(b) Proof of Delivery records are only stored for up to 3 months by external parties (e.g. Australia Post). Please ensure that the Passport to Rewards Team is contacted in accordance with (a) if you have not received your Reward within the agreed time period.

(c) You cannot enter multiple delivery addresses within a Reward Claim. If you require multiple Rewards to be sent to multiple addresses, you must claim them as separate orders.

(d) Merchandise ordered through the Passport to Rewards Website will only be delivered to physical residential or commercial addresses within Australia. Post Office Box addresses will not be accepted.

(e) Gift Cards/Shopping Vouchers may be delivered to either a physical residential/commercial address or a Post Office Box – both will require a signature upon delivery.

(f) For physical residential/commercial address deliveries, it is up to you to ensure someone will be available to receive and sign for the Reward during normal business hours (9.00am to 5.00pm).

(g) If you (or other nominated person) are not present to sign for a Reward at the time of delivery, Passport to Rewards takes no responsibility for any delay in delivery of the Reward.

(h) If you elect to have a Reward delivered to a business address – the Reward will be considered to be delivered once a signature is received for that item by any representative of that business e.g. receptionist or a co-worker.

(i) If delivery is attempted but no one is available to sign for the Reward a calling card may be left:

  1. For Gift Cards/Shopping Vouchers, please take your calling card to the nominated (local) Australia Post outlet to collect your Reward.
  2. For Merchandise Rewards, please contact the delivery company noted on the calling card and arrange for a suitable re-delivery date. You may be held liable for any costs associated with re-delivery of your Merchandise.

(j) In some circumstances (i.e. remote location), delivery of large Merchandise items may not be possible. Please contact Passport to Rewards before claiming to confirm delivery of your Reward is possible to your location.

(k) It is solely the responsibility of the individual to ensure that:

  1. The correct delivery address is provided at the point of claiming.
  2. The claimant responds to Australia Posts request to pick up the parcel from the nominated (local) Australia Post Outlet within the required time.
45. Costs that are your responsibility

You agree that you are responsible for:

(a) Organising and paying for any installation of Merchandise ordered through Passport to Rewards.

(b) Organising and paying for storage and re-delivery of Merchandise Rewards ordered through Passport to Rewards if you cannot or do not, accept delivery of the Reward at the time of initial delivery.

(c) Paying the cost associated with re-delivery of any Gift Cards/Shopping Vouchers that have been ‘Returned to Sender’ by Australia Post or issued as a replacement. Items that are ‘Returned to Sender’ will be held for 30 days from the return date. After the 30 day period, the Gift Cards/Shopping Vouchers will be deemed null and void.

46. Merchandise Returns

(a) Merchandise that is not the Merchandise Reward ordered, or that is damaged, faulty, not new or is of un-merchantable quality - must be advised to Passport to Rewards within 24 hours of receipt. It may be returned within 7 days of delivery for an exchange for the correct item.

(b) All Merchandise returned under clause 46(a) above must be returned to Passport to Rewards (or an agreed alternate address) in new or unused condition with its original packaging, instruction manuals and all accessories.

(c) If Merchandise is not returned in accordance with paragraphs 46(a) and 46(b) above, your only right to return the Merchandise (if any) is as set out in the Manufacturer's Warranty applicable to that Merchandise - as stated in the Manufacturer's Product Warranty. All warranty services will be performed as described in the Manufacturer's Warranty. Passport to Rewards does not provide warranty services.

47. Liability

(a) Passport to Rewards shall not be liable for any loss or damage whatsoever suffered (including, but not limited to, indirect or consequential loss) or personal injury suffered or sustained as result of Rewards claimed, except for any liability which cannot be excluded by law.

48. The Passport to Rewards Partners and the Program Administrator reserve the right to change the Program Reward criteria, and the Rewards themselves, during the Program.
49. Liability for a Tax (including any applicable Fringe Benefits Tax - FBT) on any benefits provided to Members in this Program is the sole responsibility of the Member. Members should contact their own accountant or taxation adviser in regard to FBT if required.

PROGRAM PARTNERS
GlobusCosmosMonogramsAvalonEvergreen ToursConnoisseurs ChoiceScenic Tours